Privacy Policy of Fair Play Casino

To provide you with a safe and functional environment, we collect various categories of personal information. This occurs both when you directly provide data to us and when you actively use our platform.

Identity and contact details

When creating an account and going through verification processes, we ask for data such as your full name, date of birth, address, and contact details (such as your email address and phone number). This information is crucial to verify your age and confirm your identity.

Usage and device data

We automatically record technical information when you visit the platform. This includes your IP address, device type, operating system, browser type, and your interaction with the website, such as login times and page visits.

Transaction data

For processing deposits and withdrawals, we store relevant financial information. This includes details of the transactions, times, amounts, and your chosen payment methods, albeit masked in accordance with security standards.

Communication with customer service

When you contact us for support, we store the content of that communication. This may include chat history, emails, or other correspondence, which helps us to resolve your questions more efficiently.

We process your data only when we have a valid legal basis for doing so. This includes the performance of a contract (such as offering our services to you), compliance with legal obligations (such as regulations to prevent money laundering and age verification), your explicit consent (for example, for marketing purposes), and our legitimate interests (such as securing the platform and preventing fraud).

The collected information is used for various operational purposes. Primarily, we use your data to manage your account and facilitate financial transactions. Additionally, it enables us to provide customer service, resolve technical issues, and ensure network security. Furthermore, we analyze aggregated data to improve our offerings. If you have agreed to this, we may use your contact details to inform you about relevant promotions or updates.

We do not retain your personal data longer than strictly necessary for the purposes described in this document. As soon as you close your account, we retain certain data only to the extent required by law, for example, for tax archiving or fraud prevention. After these legal terms expire, your data will be securely and permanently deleted or irreversibly anonymized.

Fair Play Casino never sells your personal information to external parties. However, we may share your data with carefully selected service providers who act on our behalf. This includes payment processors, identity verification providers, and IT infrastructure suppliers. These parties are contractually bound to treat your data strictly confidentially and to use it solely for the specific tasks we have assigned to them.

It is possible that your data may be processed on servers located outside your country of residence. When we transfer personal data internationally, we typically implement standard contractual clauses and reasonable security protocols to ensure that your information receives the same level of protection as within your own jurisdiction.

We make reasonable efforts to protect your data against unauthorized access, loss, or alteration. We do this through encryption protocols, secure servers, and access controls. While we strive for the highest industry standards, no system on the internet is absolutely secure, and we cannot unconditionally guarantee the absolute security of your data.

You have various rights regarding your personal data. You have the right to request access to the information we hold about you. Additionally, you can request to correct inaccurate data or, under certain conditions, have it deleted. You can also object to the processing of your data or request its portability. Consent for marketing can be withdrawn at any time via your account settings.

This policy may be revised periodically to align with new business strategies or changing legislation. In the event of material changes, we will inform you, for example, by a notification on the platform or a direct message, before the changes take effect.

If you have questions about this policy or wish to exercise your privacy rights, you can contact our privacy team. Send your request to [email protected]. We aim to answer your questions as quickly and transparently as possible.