It is strictly forbidden for persons under the age of 18 to use our services. Creating an account by a minor violates our rules and may be a criminal offense in some jurisdictions. Fair Play Casino uses verification processes to confirm the age and identity of all our users. Accounts whose holders cannot prove the legal minimum age will be immediately closed, and any balances may be withheld.
Our foundation rests on the principle that you should always maintain control over your gambling behavior. Playing on our platform should never be seen as a way to generate income, pay off debts, or escape personal problems. We encourage everyone to only play with money they can afford to lose and to take regular breaks.
To help you keep your gaming behavior within safe limits, Fair Play Casino offers various preventive tools. You can configure these yourself via the settings in your account.
You can pre-determine the maximum amount you wish to deposit or lose over a specific period (daily, weekly, or monthly). Once you reach this threshold, the system will not allow further transactions until the chosen period has expired. Reductions in limits are effective immediately, while increases are usually activated after a cooling-off period.
To help you keep track of time, you can set a limit on the duration of your login session. Once the preset time has expired, you will be automatically logged out. This forces a break and gives you the opportunity to evaluate your behaviour.
If you need a short break, you can opt for a 'time-out'. This blocks your access to the platform for a short, fixed period, ranging from a few days to a couple of weeks. During this time, you will not be able to log in and will not receive promotional material.
For those who need more distance, we offer a formal self-exclusion procedure. This process blocks your account for a longer, predetermined period (e.g., several months or years). A self-exclusion decision cannot be reversed during its term. You can also choose to permanently close your account by contacting customer service.
Timely recognition of problematic behaviour is crucial. Signs that gambling is becoming a problem include: borrowing money to play, chasing losses, neglecting work or family responsibilities, and experiencing stress, anxiety, or depression as a result of gambling activities. Honestly answering self-assessment questions can help gain insight into your own behaviour.
If you suspect that you or a loved one is losing control over gambling behaviour, we strongly recommend seeking external, professional help. There are various independent aid organizations, anonymous groups, and psychological services worldwide that offer specialized support and counseling. Do not hesitate to consult these resources.
Parents and guardians play an important role in protecting minors from the risks of online gambling. We advise adults to keep their login details confidential and to disable the 'remember password' function on shared computers. Additionally, installing filtering software can help block access to gambling-related content for children on home networks.
Fair Play Casino invests in training its customer service team to recognize signs of problematic gambling behaviour. While we are not responsible for users' personal choices, we endeavour to provide support where possible by offering information on limits and professional help, should interactions with players give cause for it.
We may amend this responsible gaming policy as part of our ongoing commitment to player protection. Any significant changes to the tools or guidelines will be adequately communicated. For assistance with setting limits, please contact [email protected].